SHIPPING
Regarding the purchase of our resources, books, and courses:Our products are uniquely and unquestionably t he most carefully and accurately researched works possible on that particular subject. We are forever moving forward and expanding our understanding of the “Finished Work.” This material is delivered by “state of the art” providers that enable excellent Customer Service.
Please note: We want you to be totally happy with your purchase from SWORD Ministries. We believe our books and products are top of the line and the content is equal to none. We have NEVER had a problem with shipping or handling and don’t expect to. It is our prayer that you enjoy doing business with us and come back time and again!
In the event that there ever is a problem, we will do everything possible to make you, the customer satisfied with our service. Remember, We are not responsible for prices that are typographical errors, closeout offers, discounted merchandise, “not normally in stock items,” and other special circumstances/offers that others have. We at SWORD Ministries are committed to your satisfaction and we will try our best to give you the best price.
- Damages/shortages must be reported to us within 8 days of receipt of order. All damaged items due to delivery should be claimed through UPS or the postal service first.
If you need to return merchandise, please be aware that:
- · Returned items must have their original labels, and be folded and packed in the original packaging.
- · Seasonal items are not returnable after the season. Please anticipate your needs.
- · Items that were special ordered (not pictured on our site) or personalized may not be returned.
- WE DO NOT REFUND FOR ANY DIGITAL MATERIAL — INCLUDING E-BOOKS or ONLINE COURSES.
All returns require you contact dr.kluane@kluane.com in advance for instructions to re-send the item(s) to avoid duties and brokerage fees.
If the item arrives back to us damaged due to poor packaging, then no credit will be issued. So please make sure to re-package it appropriately. The package should be sent to our mailing address we give you at the time of your email contact.
If for any reason, you feel there is an error in charge on your credit card after a purchase is received, please email us stating your claim.
At times we too can make a mistake. Almost 100% of the time we resolve your conflict to your 100% satisfaction. Please do not dispute the charge with your credit card company simply because this is a very time consuming and costly procedure resulting in a long wait period to receive your possible credit and additional unnecessary charges.
If a chargeback is initiated without prior consent or invalid reason, there will be a $25 re-charge fee that is levied by the credit card processing company to your account.
We ship ONLY to USA addresses
Fraud Prevention:
We reserve the right to call you. We also reserve the right to request Photo ID, A Card Statement fax and issuing bank phone number to verify your identity. We have strict anti-fraud safeguards in place, and will pursue prosecution for all fraudulent orders. We report all fraud to the FBI Internet Fraud Complaint Center at http://www.ic3.gov/.
Please be aware that our servers may record the unique IP address that a browser transmits when ordering which can be used by law enforcement officials to identify a person committing credit card fraud, even if that person does not provide his or her real name. Please keep in mind that orders can be delayed around the holidays, and international orders are often held in customs for several days.
What is your shipping time ?
For products other than books, your orders will ship on a timely via Regular US Mail within and usually takes anywhere from 2 – 8 days to arrive, while Express shipping will arrive in 1 – 3 business days as per request. Orders placed after 12PM Friday will be processed the following Monday. There are no weekend shipments. Books are mailed Media Rates.
If there are any products that are back-ordered, the total order value will be shown on your Credit Card and the packing slip that is included with your shipment
If a customer deems the package un-received , the onus is on the customer to mediate with the Postal Service and prove otherwise.
If a package was attempted delivery, and a notice received to pick up the pacakge at a local outlet. Failure to do so, will cause the package to be sent back to us.